FAQ

We typically process and ship orders within 1-2 business days.
US Orders(Ship from US Warehouse):
1-3 business days(Fedex)
7-10 business days (USPS)
International
15-30 business days
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Your Kansept knife is guaranteed against defects in materials and workmanship for the lifetime of the product to the original purchaser.
We warrant that under normal use, the product shall be free from defects in material and craftsmanship.

Non-Warranty Situations
This warranty does not cover:
• Loss or theft of the product
• Damage caused by abuse, neglect, misuse, or accidents
• Damage from improper sharpening or maintenance
• Any modifications or repairs performed by unauthorized personnelImportant

Notes
• Customer is responsible for all shipping costs to our service center
• Kansept is not liable for knives lost or damaged in transit
• Always contact our customer service before initiating any warranty claim

Warranty Claim Process
Email service@kanseptknives.com with detailed issue description
Provide proof of purchase and product photos
Wait for warranty eligibility confirmation
Ship the product to our designated address (customer pays shipping)
Allow 15 business days for inspection and resolution after receipt

Additional Terms
• This warranty gives you specific legal rights
• Only applies to products purchased through authorized channels
• Kansept Knives reserves the final right of interpretation

For assistance, please contact our customer service:📧 service@kanseptknives.com

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for a list of countries we ship to and additional details.
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Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.
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A: Common reasons: ① Incorrect card details ② Bank security block ③ Insufficient limit. Try alternative payment or contact your bank.